Spare parts requests

You can send us your request for spare parts here:

Our guarantee conditions:
Lifetime guarantee on the steel frame in the backrest and seat
2 years on chair parts, with the exception of natural wear and tear on the upholstery materials

Our DXRacer gaming chairs are designed for long and intensive use.

The chairs are very robust and made with high-quality materials so that they can easily withstand different loads. Rapid rolling around, high seat loads and frequent adjustments to the sitting position are possible without any problems or concerns. High-density and durable cold-molded foam, the reinforced tubular steel frame and the 7.5cm double safety wheels are some of the features that ensure the longevity of the DXRacer.

The steel frame in the backrest and seat comes with a lifetime guarantee. A standard 2-year guarantee is given on individual chair parts. This excludes, for example, normal signs of wear and tear, such as natural wear and tear on the upholstery materials. However, if minor defects still occur, DXRacer will provide spare parts free of charge.

Typical spare parts here are armrests, turnstiles, gas struts, mechanisms or plastic panels. If there is a problem, the spare parts form must be filled out.

Please note that spare parts will only be delivered free of charge if the DXRacer was also ordered in our shop. In addition, proof of purchase and photos of the damage should be added to the request to help assess the situation. The application is then checked, the required spare parts are identified and then sent to the customer free of charge. The customer can assemble the spare parts independently at home. If you have any questions, there are instructions and help in video form on the DXRacer Germany YouTube channel. The DXRacer will then be like new again and can continue to be used without any problems.