Find answers to the most frequently asked questions.
If you have any further questions, we can be reached by email, telephone, chat or WhatsApp.
How long is the guarantee period?
We offer a lifetime warranty on the steel frame in the backrest and seat, a 2-year warranty period for chair parts (excluding natural wear and tear of upholstery fabrics) and a 1-year warranty for other products.
Why should I order directly here in the shop?
If you order your DXRacer from us, you will receive a lifetime guarantee on the steel frame in the seat and backrest. If something is damaged during delivery, the DXRacer will not be completely replaced, but the appropriate replacement part will be sent. This means that the entire DXRacer does not have to be dismantled and packed again.
When will my order be shipped?
If the product is in stock, if you pay in advance, the product will be shipped 3-4 working days after we receive your payment.
If the product is marked as pre-orderable, it will be dispatched 3-4 working days after it arrives. If in doubt, please ask for a more precise delivery date by phone or email.
Which shipping service provider do you ship with?
All series are shipped with DPD. You will receive an email from DPD with all shipment information on the day of shipping. A delivery time will be displayed to you on the day of delivery. The time frame is one hour. This time frame updates every 5 minutes.
Can you also ship with another shipping service provider?
Unfortunately, this is currently not possible.
Can I also return my DXRacer?
You have a 14-day right of withdrawal. If you do not like the DXRacer, please send us your cancellation by email or choose another delivery option. You will then receive a return label or we will instruct DPD to collect it. After checking your return, you will receive your money back immediately. For refunds we will only use the payment method you chose when ordering.
questions to the product
What is the difference between DXRacer and other chairs?
DXRacer chairs were designed using technology from
Create auto sports racing seats. We take great pride in the quality of every product we produce. We design our chairs with racing flair and passionate gaming in mind, with a particular focus on ergonomics.
The result: extremely comfortable and healthy sitting while gaming or working.
Which chair is right for me?
First of all, it's a question of taste. Within the individual product groups you can choose between different colors, cover variants, properties, etc. Also one is simple
Adjustable or multi-adjustable armrests are often used
decision factor. The biggest challenge will be choosing the chair series to get the right chair for an optimal “racing car feeling”. Our selection assistant can help you make a decision.
Does the DXRacer come with a neck and lumbar pillow?
A neck and lumbar pillow is included with every DXRacer. The DXRacer MASTER has an integrated lumbar cushion.
My screws are missing!?
Don't worry. No screws are missing. The screws are already pre-assembled. The impact bag set contains 1x replacement screw, 1x washer, 1x jump ring and 2x screws for the side panel.
Questions about sponsorship
How do I get sponsorship from DXRACER?
You can find our sponsorship here Formulate.
Alternatively contact email@example.com,
and provide a full address, email and a short description of the organization or your activity/concern. The more detailed you describe your request, the faster it can be processed. Please do not use file attachments that exceed 10MB.